FAQ's
Electrolysis
How does electrolysis work?
A device is placed along the hairs route into the follicle. An electric current is applied that creates heat and chemical reaction to destroy the follicles capacity to produce more hair.
What should I expect after an electrolysis treatment?
Sometimes a small blood scab could appear at the site of an electrolysis treatment. Do not pick at the spot or scab. Depending on your skin type, this spot could take 7-21 days to heal.
How can you tell if electrolysis is working?
The first sign that electrolysis is working is the hair growth becomes softer, finer and lighter in colour.
Should I avoid the sun before and after electrolysis?
Yes, you should avoid the sun the days before and after your electrolysis appointment. The sun can dilate blood vessels and cause skin to be red and irritated. After electrolysis your skin may be more prone to hyperpigmentation and more photo-sensitive.
Body Treatments
What are the benefits of a full body wrap?
The benefits of a full body wrap include reduction of inflammation and joint pain relief, skin hydration, skin smoothening, body toning, detoxification, relaxing and soothing muscles.
Is a hot stone massage painful?
No, a hot stone massage should not be painful. The stones are heated to a comfortable temperature. If there is any discomfort please let your masseuse know.
What should I wear to a massage?
You can undress to your comfort level. Some people like to leave their undergarments on , while others choose to be nude. Whatever is most comfortable for you.
What are the benefits of massage therapy?
The benefits of massage therapy include pain relief, reducing stress, improving circulation, and decreasing muscle tension.
What is a body glow massage?
A body glow massage is a luxurious treatment that combines a touch of therapeutic massage along with effects of skin nourishing oils and a gentle exfoliation.
How often should you get a massage?
Some recommend getting a massage monthly to help with stress, headaches and muscle fatigue.
Spa Packages
Do spa packages gift cards have an expiration date?
No, none of our gift cards have an expiration date.
Can you give a spa package to a loved one or friend?
Yes! Spa packages make a great gift for a loved one or a friend.
Can I drink alcohol while my spa services are being performed?
Yes absolutely! We have our liquor license. If you would like to indulge in a glass of wine, a beer or even a mimosa be our guest! Just ask one of our estheticians.
How long does a spa package typically take?
They all range between two and half hours , up to four hours. This all depends on what spa package you choose.
Vasculyse
What is vasculyse?
Vasculyse is a treatment that introduces a mild current to induce coagulation while removing the unwanted skin irregularity. During treatment, the stylus touches the skin of the dilated capillary or hyperpigmentation. Many vascular blemishes, skin tags, and brown spots will disappear on contact.
Is vasculyse painful?
Most feel a slight pricking sensation. A topical numbing cream can be applied before treatment if desired.
How long does vasculyse take?
Most sessions are 15-30 minutes in length.
Waxing
What is the suitable length of hair recommended for waxing?
A suggested length is 1/2 inch- 3/4 inch. Approximately the length of a grain of rice to ensure a smooth wax.
How often should I wax?
In the beginning 3-4 weeks is a good schedule and then as the hair becomes thinner and finer a 4-6 schedule is ideal.
What is the difference between a bikini, extended and brazilian wax?
A bikini is alongside the underwear line, and an extended bikini is the underwear line, slighting inwards and across the top of the pubic bone. A brazilian is the removal of all hair in the pubic region including the backside.
How can I prepare for my appointment?
A fresh shower, exfoliate and moisturize the area.
Will waxing make my hair grow back darker and thicker?
No, waxing causes the hair to grow back thinner and finer. Over time the hair will stop growing completely. Medications and hormonal changes can cause the hair to grow or change.
Feets
How often should I get a pedicure?
Every 4-6 weeks is recommended.
What are the benefits?
Regular pedicures prevent nail diseases and infections, promotes good circulation with a relaxing foot massage and self care helps mental health.
What is the difference between a regular pedicure and a spa pedicure?
A spa pedicure includes all the same steps of a regular pedicure with the added benefits of an exfoliating scrub, hydrating cooling mask and a warm paraffin treatment.
How long does a pedicure take?
Approximately 1 hour.
Hands
Do I need to give my nails a break?
No. Your nails are made up of Keratin and don’t need to “breathe”. As long as the applications are done correctly you will never need a break.
What is the difference between regular polish and Shellac/Gel polish ?
Regular polish air dries, lasts up to a week and can be removed at home with non-acetone Shellac/Gel polish is cured in an LED lamp causing it to be instantly dry and lasts up to 2 weeks and needs to be properly removed with acetone.
What is the difference between Soft Gel and Hard Gel?
Soft Gel is a flexible gel that can be soaked off. Hard Gel is a more rigid durable gel that needs to be safely filed off.
Will Gel damage my nails?
No, as long as the gel is removed correctly (not peeled off) and the natural nails are not over filed.
Eyelash Extensions
How often do I need a fill?
Every 2-3 weeks is recommended to ensure a full look.
What is the difference between Classic and Hybrid?
Classic is 1 extension applied to 1 natural lash, Hybrid is a mix of Classic and Volume fans to give a fuller look.
How long is an appointment?
The initial set is 1.5-2 hours and fills are 45-60 mins.
Are lash extensions safe?
Yes, they are applied 1 mm away from the skin to ensure no contact is made with the skin. Also ensuring the correct weight and length is applied and home care is followed will help protect your natural lash health.
Permanent Makeup
How long do nano brows last?
Typically nano brows last anywhere from 18-24 months. Whereas microblading lasts about 10-18 months. Factors such as lifestyle, health, metabolism, etc. can affect the longevity of nano brows.
What do I need to know before a nano brow appointment?
Chemicals such as alpha hydroxy acids (AHA), beta hydroxy acids (BHA), and retinoids should be avoided around your eyebrow area for 2-3 weeks prior to your appointment.
Also, do not have any intense facial peels or other treatments done 2 weeks prior to your appointment as well.
What is the difference between permanent eyeliner and lash enhancement?
Lash enhancement adds definition with an ultra-thin line through the lash line, delivering an undetectable and seamless eye-popping effect. Whereas the eyeliner tattoo can vary in line thickness, shape and is usually more visible.
What is the healing time for lip blushing?
The healing time for lip blushing is around 7-10 days. Your lips will appear darker and more intense during the healing phases then they will once they are fully healed. During the healing process, your lips may scab and flake, this is completely normal.
How long does powder brows last?
Powder brows can last anywhere between 1-3 years. A touch up may be required after the initial appointment. Factors that can affect the longevity of your powder brows include; tanning, exfoliating, oily skin, and certain medical conditions.
Does permanent makeup hurt?
Like any other tattoos, permanent makeup requires the use of needles on the skin. Pain can vary from person to person. A safe numbing cream can be applied to the area of treatment prior to the procedure to help ease the pain and the process more comfortable.
Laser Hair Removal
How many sessions do I need?
A minimum of 6 is recommended and up to 10-12 to achieve the best results.
How long will the results last?
Most clients remain hair free for months to years, if hair were to regrow there is usually an indication of a medical change or hormonal imbalance.
How long do I go between sessions?
This varies between clients ,however an every 4-6 weeks schedule is pretty common.
What are the possible side effects?
Side effects can include discomfort, swelling and redness. In extreme cases a mild burn or pigmentation if aftercare regarding sun exposure is not followed correctly.
Facials
How often should I get a facial ?
Minimally when the seasons change or ideally every 4-6 weeks.
Will the facial hurt?
You should never feel irritation, burning or discomfort during your facial. If for some reason you should feel any discomfort please let your aesthetician know immediately.
What are the long term benefits of getting regular facials?
Healthy hydrated, better looking skin!
How do I know which facial is best for my skin type?
We recommend either booking a consultation so the aesthetician can perform a skin analysis and address your concerns in their recommendation. Or you could book a Classic Facial which is a great introduction and it can be customized to meet your needs.
Brows
How long does brow tinting last?
Brow tinting can last up to six weeks but varies person to person. Factors that can affect the tint are; activity level, makeup, skincare products, chemicals such as chlorine.
What should I avoid after a brow lamination?
Clients should avoid getting eyebrows wet for 24 hours after a brow lamination appointment. Oil based products or makeup should be avoided for 24 hours as well.
How long do henna brows last?
Henna brows can last up to two weeks on the skin and six to eight weeks on the eyebrows.
How long should I wait between henna treatments?
You should wait at least 4-6 weeks between henna brow treatments.
How often should I get my eyebrows waxed?
Most people get their eyebrows waxed every 3-4 weeks.
Other
What are your safety protocols?
We sanitize every station before and after every procedure. Technicians wash hands and wear gloves for every service. Our tools are washed with soap and warm water first, then soaked in a sterilization solution (CS20) for 20 minutes.
The tools are then air dried and then put away in a closed container. Before the manicure tools go onto our desks to be used, they are placed in a closed sterilization pouch. We are inspected and passed by Simcoe County District Health Board.
How can I book an appointment?
Appointments can be booked in person, online or by phone. See our contact page for details.
What is your cancellation policy?
We require at least 24 hours notice if you are cancelling or rescheduling an appointment.
Do you accept walk-in appointments?
We do take walk-ins if we have the availability. It is recommended booking in advance to ensure you get the date and time you would like.
What is the etiquette for all spa services?
We ask that you show up on time, respect your technician and fellow patrons and most importantly RELAX.
Permanent Jewelry
What is permanent jewelry?
Permanent jewelry is a piece of jewelry that is welded together instead of using a clasp.
Can I wear permanent jewelry while swimming or showering?
Yes, it is designed to be worn all the time.
Does permanent jewelry hurt?
No pain is involved during the welding process of permanent jewelry.
How long does the appointment take?
The appointment takes roughly about 30-45 minutes depending on how many pieces of jewelry you are interested in.
Specialty Services
How do I prepare for a spray tan?
1) Gently exfoliate your skin before your appointment.
2) Do any shaving or waxing before your appointment.
3) Get your manicure and/or pedicure done prior to your appointment.
4) Do not apply any moisturizer on your skin before your appointment.
5) If possible, show up to your spray tan appointment with no makeup on, no perfume, and no deodorant.
6) Wearing dark, loose fitting clothes to your appointment.
7)Do not workout or sweat for 12 hours after your appointment.
8) Do not shower for 12 hours after your appointment.
Will my spray tan be streaky or splotchy?
No it will not. We use the best product for our spray tanning, and our technicians are properly trained to apply the product evenly and efficiently.
Can I swim, shower and workout with my spray tan?
Absolutely! You just have to make sure you wait the 12 hour period after your spray tan appointment. This time allows for the product to effectively soak into your skin, giving your skin the best sun kissed glow!
Can I do a spray tan before a tropical vacation?
Of course! It will give you a beautiful sun kissed look for your vacation in the sun. However, keep in mind that a spray tan is not a base tan and will not help to protect you from the sun. Be cautious and wear proper SPF sunscreen while on your vacation.
About
How can I book an appointment?
Appointments can be booked in person, online or by phone. Please see our contact page for details.
What is your cancellation policy?
We require at least 24 hours notice if you are cancelling or rescheduling an appointment.
Do you accept walk-in appointments?
We do take walk-ins if we have the availability. It is recommended booking in advance to ensure you get the date and time you would like.
What is the etiquette for all spa services?
We ask that you arrive on time, respect your technician and fellow patrons and most importantly RELAX.
Body Treatments
Brows
Electrolysis
Eyelash Extensions
Facials
Feets
Hands
Laser Hair Removal
Permanent Jewelry
Permanent Makeup
Spa Packages
Specialty Services
Vasculyse
Waxing
What are the benefits of a full body wrap?
The benefits of a full body wrap include reduction of inflammation and joint pain relief, skin hydration, skin smoothening, body toning, detoxification, relaxing and soothing muscles.
Is a hot stone massage painful?
No, a hot stone massage should not be painful. The stones are heated to a comfortable temperature. If there is any discomfort please let your masseuse know.
What should I wear to a massage?
You can undress to your comfort level. Some people like to leave their undergarments on , while others choose to be nude. Whatever is most comfortable for you.
What are the benefits of massage therapy?
The benefits of massage therapy include pain relief, reducing stress, improving circulation, and decreasing muscle tension.
What is a body glow massage?
A body glow massage is a luxurious treatment that combines a touch of therapeutic massage along with effects of skin nourishing oils and a gentle exfoliation.
How often should you get a massage?
Some recommend getting a massage monthly to help with stress, headaches and muscle fatigue.
How long does brow tinting last?
Brow tinting can last up to six weeks but varies person to person. Factors that can affect the tint are; activity level, makeup, skincare products, chemicals such as chlorine.
What should I avoid after a brow lamination?
Clients should avoid getting eyebrows wet for 24 hours after a brow lamination appointment. Oil based products or makeup should be avoided for 24 hours as well.
How long do henna brows last?
Henna brows can last up to two weeks on the skin and six to eight weeks on the eyebrows.
How long should I wait between henna treatments?
You should wait at least 4-6 weeks between henna brow treatments.
How often should I get my eyebrows waxed?
Most people get their eyebrows waxed every 3-4 weeks.
How does electrolysis work?
A device is placed along the hairs route into the follicle. An electric current is applied that creates heat and chemical reaction to destroy the follicles capacity to produce more hair.
What should I expect after an electrolysis treatment?
Sometimes a small blood scab could appear at the site of an electrolysis treatment. Do not pick at the spot or scab. Depending on your skin type, this spot could take 7-21 days to heal.
How can you tell if electrolysis is working?
The first sign that electrolysis is working is the hair growth becomes softer, finer and lighter in colour.
Should I avoid the sun before and after electrolysis?
Yes, you should avoid the sun the days before and after your electrolysis appointment. The sun can dilate blood vessels and cause skin to be red and irritated. After electrolysis your skin may be more prone to hyperpigmentation and more photo-sensitive.
How often do I need a fill?
Every 2-3 weeks is recommended to ensure a full look.
What is the difference between Classic and Hybrid?
Classic is 1 extension applied to 1 natural lash, Hybrid is a mix of Classic and Volume fans to give a fuller look.
How long is an appointment?
The initial set is 1.5-2 hours and fills are 45-60 mins.
Are lash extensions safe?
Yes, they are applied 1 mm away from the skin to ensure no contact is made with the skin. Also ensuring the correct weight and length is applied and home care is followed will help protect your natural lash health.
How often should I get a facial ?
Minimally when the seasons change or ideally every 4-6 weeks.
Will the facial hurt?
You should never feel irritation, burning or discomfort during your facial. If for some reason you should feel any discomfort please let your aesthetician know immediately.
What are the long term benefits of getting regular facials?
Healthy hydrated, better looking skin!
How do I know which facial is best for my skin type?
We recommend either booking a consultation so the aesthetician can perform a skin analysis and address your concerns in their recommendation. Or you could book a Classic Facial which is a great introduction and it can be customized to meet your needs.
How often should I get a pedicure?
Every 4-6 weeks is recommended.
What are the benefits?
Regular pedicures prevent nail diseases and infections, promotes good circulation with a relaxing foot massage and self care helps mental health.
What is the difference between a regular pedicure and a spa pedicure?
A spa pedicure includes all the same steps of a regular pedicure with the added benefits of an exfoliating scrub, hydrating cooling mask and a warm paraffin treatment.
How long does a pedicure take?
Approximately 1 hour.
Do I need to give my nails a break?
No. Your nails are made up of Keratin and don’t need to “breathe”. As long as the applications are done correctly you will never need a break.
What is the difference between regular polish and Shellac/Gel polish ?
Regular polish air dries, lasts up to a week and can be removed at home with non-acetone Shellac/Gel polish is cured in an LED lamp causing it to be instantly dry and lasts up to 2 weeks and needs to be properly removed with acetone.
What is the difference between Soft Gel and Hard Gel?
Soft Gel is a flexible gel that can be soaked off. Hard Gel is a more rigid durable gel that needs to be safely filed off.
Will Gel damage my nails?
No, as long as the gel is removed correctly (not peeled off) and the natural nails are not over filed.
How many sessions do I need?
A minimum of 6 is recommended and up to 10-12 to achieve the best results.
How long will the results last?
Most clients remain hair free for months to years, if hair were to regrow there is usually an indication of a medical change or hormonal imbalance.
How long do I go between sessions?
This varies between clients ,however an every 4-6 weeks schedule is pretty common.
What are the possible side effects?
Side effects can include discomfort, swelling and redness. In extreme cases a mild burn or pigmentation if aftercare regarding sun exposure is not followed correctly.
What is permanent jewelry?
Permanent jewelry is a piece of jewelry that is welded together instead of using a clasp.
Can I wear permanent jewelry while swimming or showering?
Yes, it is designed to be worn all the time.
Does permanent jewelry hurt?
No pain is involved during the welding process of permanent jewelry.
How long does the appointment take?
The appointment takes roughly about 30-45 minutes depending on how many pieces of jewelry you are interested in.
How long do nano brows last?
Typically nano brows last anywhere from 18-24 months. Whereas microblading lasts about 10-18 months. Factors such as lifestyle, health, metabolism, etc. can affect the longevity of nano brows.
What do I need to know before a nano brow appointment?
Chemicals such as alpha hydroxy acids (AHA), beta hydroxy acids (BHA), and retinoids should be avoided around your eyebrow area for 2-3 weeks prior to your appointment.
Also, do not have any intense facial peels or other treatments done 2 weeks prior to your appointment as well.
What is the difference between permanent eyeliner and lash enhancement?
Lash enhancement adds definition with an ultra-thin line through the lash line, delivering an undetectable and seamless eye-popping effect. Whereas the eyeliner tattoo can vary in line thickness, shape and is usually more visible.
What is the healing time for lip blushing?
The healing time for lip blushing is around 7-10 days. Your lips will appear darker and more intense during the healing phases then they will once they are fully healed. During the healing process, your lips may scab and flake, this is completely normal.
How long does powder brows last?
Powder brows can last anywhere between 1-3 years. A touch up may be required after the initial appointment. Factors that can affect the longevity of your powder brows include; tanning, exfoliating, oily skin, and certain medical conditions.
Does permanent makeup hurt?
Like any other tattoos, permanent makeup requires the use of needles on the skin. Pain can vary from person to person. A safe numbing cream can be applied to the area of treatment prior to the procedure to help ease the pain and the process more comfortable.
Do spa packages gift cards have an expiration date?
No, none of our gift cards have an expiration date.
Can you give a spa package to a loved one or friend?
Yes! Spa packages make a great gift for a loved one or a friend.
Can I drink alcohol while my spa services are being performed?
Yes absolutely! We have our liquor license. If you would like to indulge in a glass of wine, a beer or even a mimosa be our guest! Just ask one of our estheticians.
How long does a spa package typically take?
They all range between two and half hours , up to four hours. This all depends on what spa package you choose.
How do I prepare for a spray tan?
1) Gently exfoliate your skin before your appointment.
2) Do any shaving or waxing before your appointment.
3) Get your manicure and/or pedicure done prior to your appointment.
4) Do not apply any moisturizer on your skin before your appointment.
5) If possible, show up to your spray tan appointment with no makeup on, no perfume, and no deodorant.
6) Wearing dark, loose fitting clothes to your appointment.
7)Do not workout or sweat for 12 hours after your appointment.
8) Do not shower for 12 hours after your appointment.
Will my spray tan be streaky or splotchy?
No it will not. We use the best product for our spray tanning, and our technicians are properly trained to apply the product evenly and efficiently.
Can I swim, shower and workout with my spray tan?
Absolutely! You just have to make sure you wait the 12 hour period after your spray tan appointment. This time allows for the product to effectively soak into your skin, giving your skin the best sun kissed glow!
Can I do a spray tan before a tropical vacation?
Of course! It will give you a beautiful sun kissed look for your vacation in the sun. However, keep in mind that a spray tan is not a base tan and will not help to protect you from the sun. Be cautious and wear proper SPF sunscreen while on your vacation.
What is vasculyse?
Vasculyse is a treatment that introduces a mild current to induce coagulation while removing the unwanted skin irregularity. During treatment, the stylus touches the skin of the dilated capillary or hyperpigmentation. Many vascular blemishes, skin tags, and brown spots will disappear on contact.
Is vasculyse painful?
Most feel a slight pricking sensation. A topical numbing cream can be applied before treatment if desired.
How long does vasculyse take?
Most sessions are 15-30 minutes in length.
What is the suitable length of hair recommended for waxing?
A suggested length is 1/2 inch- 3/4 inch. Approximately the length of a grain of rice to ensure a smooth wax.
How often should I wax?
In the beginning 3-4 weeks is a good schedule and then as the hair becomes thinner and finer a 4-6 schedule is ideal.
What is the difference between a bikini, extended and brazilian wax?
A bikini is alongside the underwear line, and an extended bikini is the underwear line, slighting inwards and across the top of the pubic bone. A brazilian is the removal of all hair in the pubic region including the backside.
How can I prepare for my appointment?
A fresh shower, exfoliate and moisturize the area.
Will waxing make my hair grow back darker and thicker?
No, waxing causes the hair to grow back thinner and finer. Over time the hair will stop growing completely. Medications and hormonal changes can cause the hair to grow or change.
Other
What are your safety protocols?
We sanitize every station before and after every procedure. Technicians wash hands and wear gloves for every service. Our tools are washed with soap and warm water first, then soaked in a sterilization solution (CS20) for 20 minutes.
The tools are then air dried and then put away in a closed container. Before the manicure tools go onto our desks to be used, they are placed in a closed sterilization pouch. We are inspected and passed by Simcoe County District Health Board.
How can I book an appointment?
Appointments can be booked in person, online or by phone. See our contact page for details.
What is your cancellation policy?
We require at least 24 hours notice if you are cancelling or rescheduling an appointment.
Do you accept walk-in appointments?
We do take walk-ins if we have the availability. It is recommended booking in advance to ensure you get the date and time you would like.
What is the etiquette for all spa services?
We ask that you show up on time, respect your technician and fellow patrons and most importantly RELAX.


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We pride ourselves in serving our clients with extra care. We value strong attention to detail and pay attention to the little things that matter. Your happiness is most important to us and we strive to maintain the highest quality with our services and overall experience.
